Whether you purchased the item for yourself or someone else, we are happy to exchange the item you received for the right size or provide an extender at no cost if we do not offer the size you are looking for. The steps to make the exchange are as follows:
1) Contact us by email at info@kadenandkai.com within 30 days of the purchase date and let us know what size you have and what you are looking for. If we have the size, we will exchange it for you, if we do not make the larger size, you will have the option to receive a free extender that can be cut to size, exchange your bracelet for another bracelet that comes in your size or receive a refund. We provide pre-paid envelops for exchanges.
2) To exchange the bracelet, get a refund or store credit, send the bracelet USPS first class mail in a standard envelop. The bracelet should be wrapped in a sheet of paper.
3) If you purchased the item and want a refund, we will refund you once we receive it. If you received it as a gift, we will provide store credit in the amount of the purchase.
4) If this is an exchange, once we receive the bracelet, we will send out a new bracelet in the requested size.