ecoimagine satisfaction guarantee


ecoimagine's Satisfaction Guarantee

We want you to feel good about your purchase at ecoimagine. For that reason we have created a satisfaction guarantee that demonstrates our commitment to quality, suppler price matching and free shipping on all orders.

Our Commitment to Quality

At ecoimagine, we inspect every item before it goes out. With that said, it is possible we can miss something. If you are not satisfied with your product, let us know! We source our products directly from the manufacturer. If there is a defect with the item, we all want to know. We're happy to exchange your product for another one. With that said, please note: The beauty of natural and repurposed materials is the inherent texture and composition of the material. We will never sell a product that has a structural defect (like holes), however many of our products will feature qualities authentic to its original source. For example, cork will show surface patterns that vary depending on where the cork was harvested from the cork tree and upcycled bicycle tubes will often feature lettering printed by the original bike tube manufacturer. Neither is considered a defect, but rather what makes the product special and unique.

Supplier Price Matching

If you see the same item we sell on ecoimagine cheaper on one of our supplier's sites for a lower retail price, send us a screenshot and we'll match it! As a retailer, ecoimagine is bound to an agreed upon retail price with our suppliers, however if the supplier lowers the retail price online, we can too. Just send us a picture of the item with the price from the supplier's site. Once we confirm it is the same item and validate their discounted retail price, we can offer it to you for the same retail price. Note: Retail price is the amount displayed before discounts and promotions. We will only match prices displayed as the retail price on our supplier sites. Price matching does not apply to third party sites.

Lowest Possible Flat Shipping on All Orders

One of the decisions we made early on, to ensure customer happiness, was to offer one low flat rate shipping fee for all online orders regardless of size or weight.  We know how quickly shipping costs can add up. We wanted to make sure shipping wouldn't be a factor when choosing to buy these amazing eco products. In June 2019, we opened a Micro Store in Lexington, Massachusetts. This enabled us to offer free, in-store pick-up. We hope to add more locations in order to offer more customers the opportunity to take advantage of free, in-store pick-up.